{"id":44,"date":"2022-03-06T15:29:18","date_gmt":"2022-03-06T13:29:18","guid":{"rendered":"https:\/\/oya.demo.ly\/?page_id=44"},"modified":"2022-09-13T11:54:12","modified_gmt":"2022-09-13T09:54:12","slug":"faqs","status":"publish","type":"page","link":"https:\/\/oya.aero\/en\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"<h2>General<\/h2>\n<ul>\n<li>\n<h3>How can I change\/ cancel my reservation?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Passengers should contact the agency that they originally issued the ticket from or contact fly Oya main office.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>How is View\/ Change bookings accessible? <\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">Go to the home page of our website (www.oya.ly\/en) and click on the <\/span><a href=\"https:\/\/www.goindigo.in\/#editBookingTab\" rel=\"nofollow noopener\" target=\"_blank\"><span style=\"font-weight: 400;\">View\/ Change booking<\/span><\/a><span style=\"font-weight: 400;\">\u00a0option. The reservation record can be accessed through the six- letter OYA Booking Reference Number\/ PNR, Last Name (as mentioned in the booking)<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Would I be able to change my origin and destination through the View\/Change Booking facility?<\/h3>\n<div>\n<p><span style=\"font-weight: 400;\">You will not be able to change your origin and destination through the View\/ Change Booking facility, but passengers can change\/ cancel their reservation and create a new reservation through the regular booking procedure.\u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<h2>Baggage Services<br \/>\n<\/h2>\n<ul>\n<li>\n<h3>Claiming your bag<\/h3>\n<div>\n<p><span>Hang on to your baggage claim tickets; you may have to show your ticket to claim your bags. The airport baggage office will release bags to the person with the baggage claim ticket that matches. If you lose your ticket, we may ask for ID.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Delayed bags<\/h3>\n<div>\n<p><span>For your baggage failed to be delivered to you, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Lost Baggage<\/h3>\n<div>\n<p><span>If your baggage has not been delivered to you at your destination point after your flight, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.<\/span><\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Damaged \/ Missing Item<\/h3>\n<div>\n<p><span>If you identify that any damage has occurred on your tagged baggage, you must first apply to Fly Oya Lost and Found Office at the airports or the Lost and Found Office of the Ground Services company providing service before leaving the airport, and have a report issued with your documents.<\/span><\/p>\n<p>Or fill below form.<\/p>\n<\/div>\n<\/li>\n<li>\n<h3>Missing Items on Board<\/h3>\n<div>\n<p><span>Your forgotten belongings on our planes or in our lounges are taken under record. In such cases, the pecuniary losses that may arise shall be under the responsibility of our passengers.\u00a0<\/span><\/p>\n<\/div>\n<\/li>\n<\/ul>\n<div>\n<p>        <img decoding=\"async\" src=\"\/en\/wp-content\/uploads\/2022\/03\/kite-img.svg\" alt=\"\"><\/p>\n<h2>For Inquiries<\/h2>\n<p>Please Contact Us<\/p>\n<p><a href=\"\/en\/contact-us\/\">Contact us <span uk-icon=\"icon: chevron-right\"><\/span><\/a><\/p>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"name\":\"FAQ\",\"type\":\"layout\",\"children\":[{\"name\":\"FAQ\",\"type\":\"section\",\"props\":{\"width\":\"default\",\"style\":\"default\",\"media\":\"images\\\/demo\\\/demo-image_01.jpg\",\"height_viewport\":false,\"media_advanced\":true,\"media_size\":\"cover\",\"media_background\":\"#fff\",\"media_overlay\":\"rgba(0,0,0,0)\",\"image_size\":\"cover\",\"image_position\":\"center-center\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"padding_remove_top\":false,\"class\":\"last-section\",\"css\":\"@media(min-width:960px) and (max-width:1024px){\\n    .el-section {\\n   padding-top:0 !important;\\n}\\n}\\n\\n@media(min-width:1900px) and (max-width:1920px){\\n    .el-section{\\n    padding-top:40px !important;\\n}}\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"text_align\":\"left\",\"content\":\"General\",\"title_style\":\"h2\",\"title_decoration\":\"bullet\",\"margin\":\"medium\"}},{\"name\":\"\",\"type\":\"accordion\",\"props\":{\"multiple\":false,\"collapsible\":true,\"margin\":\"xlarge\",\"show_image\":true,\"show_link\":true,\"title_element\":\"h3\",\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"link_text\":\"Read more\",\"link_style\":\"default\",\"image_svg_color\":\"emphasis\",\"margin_remove_top\":true,\"image_grid_breakpoint\":\"m\",\"content_column_breakpoint\":\"m\",\"css\":\".el-item{\\n\\tborder-radius:10px;\\n    box-shadow: 0 0 40px 0 rgb(0 0 0 \\\/ 4%);}\\n\\n.uk-accordion-title::before{\\nborder:1px solid #d6a532;\\nborder-radius:30px;\\n}\\n\\n.el-title{\\npadding:20px;}\\n\\n.uk-open>.uk-accordion-title::before{\\n}\\n\\n.el-content{\\n    border-top:1px solid var(--secondary);\\npadding:20px;\\n\\n}\\n\\n.uk-accordion-content{\\nmargin:0 !important;}\\n.uk-open>.el-title{\\ncolor:#d6a532;}\"},\"children\":[{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Passengers should contact the agency that they originally issued the ticket from or contact fly Oya main office.<\\\/span><\\\/p>\",\"title\":\"How can I change\\\/ cancel my reservation?\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"title\":\"How is View\\\/ Change bookings accessible? \",\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">Go to the home page of our website (www.oya.ly\\\/en) and click on the <\\\/span><a href=\\\"https:\\\/\\\/www.goindigo.in\\\/#editBookingTab\\\"><span style=\\\"font-weight: 400;\\\">View\\\/ Change booking<\\\/span><\\\/a><span style=\\\"font-weight: 400;\\\">\\u00a0option. The reservation record can be accessed through the six- letter OYA Booking Reference Number\\\/ PNR, Last Name (as mentioned in the booking)<\\\/span><\\\/p>\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span style=\\\"font-weight: 400;\\\">You will not be able to change your origin and destination through the View\\\/ Change Booking facility, but passengers can change\\\/ cancel their reservation and create a new reservation through the regular booking procedure.\\u00a0<\\\/span><\\\/p>\",\"title\":\"Would I be able to change my origin and destination through the View\\\/Change Booking facility?\"}}]}]}]}]},{\"name\":\"Baggage Services\",\"type\":\"section\",\"props\":{\"width\":\"default\",\"style\":\"default\",\"media\":\"images\\\/demo\\\/demo-image_01.jpg\",\"height_viewport\":false,\"media_advanced\":true,\"media_size\":\"cover\",\"media_background\":\"#fff\",\"media_overlay\":\"rgba(0,0,0,0)\",\"image_size\":\"cover\",\"image_position\":\"center-center\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"padding_remove_top\":false,\"padding\":\"small\",\"padding_remove_horizontal\":false,\"css\":\".el-section{\\npadding-bottom:70px !important;}\"},\"children\":[{\"name\":\"\",\"type\":\"row\",\"children\":[{\"name\":\"\",\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"width_medium\":\"1-1\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"name\":\"\",\"type\":\"headline\",\"props\":{\"title_element\":\"h2\",\"text_align\":\"left\",\"content\":\"Baggage Services\\n\",\"title_style\":\"h2\",\"title_decoration\":\"bullet\",\"margin\":\"medium\"}},{\"name\":\"\",\"type\":\"accordion\",\"props\":{\"multiple\":false,\"collapsible\":true,\"margin\":\"xlarge\",\"show_image\":true,\"show_link\":true,\"title_element\":\"h3\",\"image_align\":\"top\",\"image_grid_width\":\"1-2\",\"link_text\":\"Read more\",\"link_style\":\"default\",\"image_svg_color\":\"emphasis\",\"margin_remove_top\":true,\"image_grid_breakpoint\":\"m\",\"content_column_breakpoint\":\"m\",\"css\":\".el-item{\\n\\tborder-radius:10px;\\n    box-shadow: 0 0 40px 0 rgb(0 0 0 \\\/ 4%);}\\n\\n.uk-accordion-title::before{\\nborder:1px solid #d6a532;\\nborder-radius:30px;\\n}\\n\\n.el-title{\\npadding:20px;}\\n\\n.uk-open>.uk-accordion-title::before{\\n}\\n\\n.el-content{\\n    border-top:1px solid var(--secondary);\\npadding:20px;\\n\\n}\\n\\n.uk-accordion-content{\\nmargin:0 !important;}\\n.uk-open>.el-title{\\ncolor:#d6a532;}\"},\"children\":[{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Hang on to your baggage claim tickets; you may have to show your ticket to claim your bags. The airport baggage office will release bags to the person with the baggage claim ticket that matches. If you lose your ticket, we may ask for ID.<\\\/span><\\\/p>\",\"title\":\"Claiming your bag\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"title\":\"Delayed bags\",\"content\":\"\n\n<p><span>For your baggage failed to be delivered to you, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.<\\\/span><\\\/p>\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>If your baggage has not been delivered to you at your destination point after your flight, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.<\\\/span><\\\/p>\",\"title\":\"Lost Baggage\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>If you identify that any damage has occurred on your tagged baggage, you must first apply to Fly Oya Lost and Found Office at the airports or the Lost and Found Office of the Ground Services company providing service before leaving the airport, and have a report issued with your documents.<\\\/span><\\\/p>\\n\n\n<p>Or fill below form.<\\\/p>\",\"title\":\"Damaged \\\/ Missing Item\"}},{\"name\":\"\",\"type\":\"accordion_item\",\"props\":{\"content\":\"\n\n<p><span>Your forgotten belongings on our planes or in our lounges are taken under record. In such cases, the pecuniary losses that may arise shall be under the responsibility of our passengers.\\u00a0<\\\/span><\\\/p>\",\"title\":\"Missing Items on Board\"}}]}]}]}]},{\"type\":\"section\",\"props\":{\"style\":\"default\",\"width\":\"default\",\"vertical_align\":\"middle\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"title_breakpoint\":\"xl\",\"image_position\":\"center-center\",\"image\":\"\",\"css\":\"@media(max-width:640px){\\n.el-title , .el-meta, .el-link{\\n    padding-left:30px;}\\n}\\n\\n.el-section{\\nposition:relative;\\nz-index:99;}\\n\\n\",\"height\":\"expand\",\"padding_remove_top\":true,\"class\":\"last-section\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"position_sticky_breakpoint\":\"m\",\"image_position\":\"center-center\",\"media_overlay_gradient\":\"\",\"style\":\"primary\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/about-bg-image-1.png\",\"image_size\":\"cover\",\"padding\":\"xsmall\",\"css\":\".el-column > div > div{\\nborder-radius:20px;}\\n\\n.el-column > div {\\nborder-radius:20px;}\\n\\n\\n@media(max-width:640px){\\n.el-column > div > div{\\n    padding-bottom:40px !important;}\\n}\"},\"children\":[{\"type\":\"panel\",\"props\":{\"link_text\":\"Contact us <span uk-icon=\\\"icon: chevron-right\\\"><\\\/span>\",\"title_hover_style\":\"reset\",\"title_element\":\"h2\",\"title_align\":\"top\",\"title_grid_width\":\"1-2\",\"title_grid_breakpoint\":\"m\",\"meta_style\":\"h3\",\"meta_align\":\"below-title\",\"meta_element\":\"h3\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image_align\":\"left\",\"image_grid_width\":\"auto\",\"image_grid_breakpoint\":\"s\",\"image_svg_color\":\"emphasis\",\"link_style\":\"link-text\",\"margin\":\"default\",\"content\":\"\",\"title\":\"For Inquiries\",\"meta\":\"Please Contact Us\",\"link\":\"contact-us\\\/\",\"image\":\"wp-content\\\/uploads\\\/2022\\\/03\\\/kite-img.svg\",\"title_style\":\"h1\",\"meta_margin\":\"remove\",\"image_vertical_align\":true,\"css\":\".el-meta{\\nfont-weight:400;}\\n\\n.el-link{\\ncolor:#000E13;\\nfont-weight:600;}\\n\\n.el-link:hover{\\ncolor:#fff;}\",\"panel_link\":true,\"link_margin\":\"small\"}}]}]}],\"name\":\"contact CTA\"}],\"version\":\"2.7.26\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>General How can I change\/ cancel my reservation? Passengers should contact the agency that they originally issued the ticket from or contact fly Oya main office. How is View\/ Change bookings accessible? Go to the home page of our website (www.oya.ly\/en) and click on the View\/ Change booking\u00a0option. The reservation record can be accessed through [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/pages\/44"}],"collection":[{"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/comments?post=44"}],"version-history":[{"count":4,"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/pages\/44\/revisions"}],"predecessor-version":[{"id":2196,"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/pages\/44\/revisions\/2196"}],"wp:attachment":[{"href":"https:\/\/oya.aero\/en\/wp-json\/wp\/v2\/media?parent=44"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}