Baggage Services

Hang on to your baggage claim tickets; you may have to show your ticket to claim your bags. The airport baggage office will release bags to the person with the baggage claim ticket that matches. If you lose your ticket, we may ask for ID.

For your baggage failed to be delivered to you, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.

If your baggage has not been delivered to you at your destination point after your flight, you can contact our representative the Lost and Found Office of the Ground Services company providing service at the airports.

If you identify that any damage has occurred on your tagged baggage, you must first apply to Fly Oya Lost and Found Office at the airports or the Lost and Found Office of the Ground Services company providing service before leaving the airport, and have a report issued with your documents.

Or fill below form.

Your forgotten belongings on our planes or in our lounges are taken under record. In such cases, the pecuniary losses that may arise shall be under the responsibility of our passengers.