Terms & Conditions
1. Introduction Welcome to FLY OYA. These Terms & Conditions govern the use of our website and mobile app. By accessing our services, you agree to comply with these terms.
2. Definitions
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“FLY OYA” refers to our airline, website, and mobile app.
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“User” refers to any individual accessing our services.
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“Ticket” refers to the document confirming a passenger’s reservation.
3. User Agreement By using our services, you confirm that you are legally capable of entering into agreements and that you will comply with all applicable laws and regulations.
4. Booking & Ticketing Policies
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All bookings must be made through our official channels.
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Tickets are non-transferable unless stated otherwise.
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Passengers must provide accurate personal information.
5. Baggage Rules & Policies
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Passengers must adhere to our baggage allowance limits.
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Restricted and prohibited items are listed on our website.
6. Flight Changes & Cancellations
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FLY OYA reserves the right to reschedule or cancel flights.
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Passengers will be informed of any significant changes.
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Compensation or refunds may be applicable based on circumstances.
7. Passenger Responsibilities
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Passengers must arrive at the airport on time.
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Required travel documents must be valid and up to date.
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FLY OYA is not responsible for denied boarding due to incorrect documentation.
8. Payment Terms
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Payments must be made using the accepted methods listed on our platform.
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Prices may vary and are subject to applicable fees and taxes.
9. Liability & Disclaimers
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FLY OYA is not liable for delays caused by unforeseen circumstances such as weather conditions or security issues.
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Passengers are advised to purchase travel insurance.
10. Governing Law These terms are governed by the laws of Libya. Any disputes shall be resolved under Libyan jurisdiction.
11. Contact Information For inquiries, please contact our customer service team via our website.
Privacy Policy
1. Introduction FLY OYA is committed to protecting your privacy. This policy outlines how we collect, use, and safeguard your personal data.
2. Information We Collect
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Personal details (e.g., name, contact information, passport details).
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3. How We Use Your Information
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To process flight bookings and payments.
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To provide customer support.
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To comply with legal obligations.
4. Sharing & Disclosure
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We do not sell or rent your data.
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Information may be shared with regulatory authorities or third-party service providers as required by law.
5. Data Security Measures We implement security measures to protect user data from unauthorized access and breaches.
6. User Rights & Choices
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Users can request access to their data.
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Users may request data correction or deletion where applicable.
7. Retention of Data We retain user data as required by legal and operational needs.
8. Third-Party Services Our website may include links to third-party sites that operate independently.
9. Updates & Changes This policy may be updated periodically. Users will be notified of significant changes.
10. Contact Information For privacy inquiries, contact us via our official website.
Refund Policy
1. General Refund Conditions Refunds are subject to our terms and conditions. Certain ticket classes may be non-refundable.
2. Refund Eligibility
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Refunds apply to eligible cancellations made within the specified timeframe.
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Tickets purchased with promotional fares may have restrictions.
3. Refund Process & Timeline
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Refund requests must be submitted through our official channels.
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Processing time may vary based on payment method and bank policies.
4. Cancellations by Airline
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If a flight is canceled by FLY OYA, passengers may be eligible for a refund or rebooking.
5. Passenger-Initiated Cancellations
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Refund eligibility depends on the fare rules.
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Some fares may be non-refundable but eligible for future credit.
6. Payment Method & Refund Processing
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Refunds will be issued to the original payment method.
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Processing fees may apply based on ticket conditions.
7. Non-Refundable Services
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Additional services such as seat selection and extra baggage fees may be non-refundable.
8. Contact & Support For refund inquiries, contact our customer service team via our website.